Preventing Dormancy
The Police Credit Union prioritizes the security and accessibility of your accounts. If an account remains inactive for an extended period, it may be classified as dormant. Dormant accounts can eventually be subject to escheatment, a process where the funds are transferred to the state as unclaimed property. To prevent this scenario and maintain control over your assets, we strongly encourage you to take proactive measures to keep your accounts active.
Regular account activity is essential to prevent dormancy. To ensure your funds remain safe and accessible, we recommend the following:
- Make regular deposits or withdrawals
- Set up automatic payments or transfers
- Regularly monitor your account activity
Avoiding Dormancy Fees and Account Closure
If there is no transaction activity initiated on your account for 12 months, your account will be considered dormant. Once the account becomes dormant, TPCU will start assessing a monthly fee up to $5.00 until you reactivate your account. If the balance on your account has been zero out by the inactive account fee, TPCU will automatically close your membership without notice.
Ways to Reactivate a Dormant Account
Call our Contact Center
Call us at 800.222.1391.
Return your form via mail
You may receive a form notifying you of your dormant account. Complete this form and mail it to The Police Credit Union, P.O. Box 1087, San Bruno, CA 94066.
Dormant Account FAQs
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What is a dormant account?
An account is considered dormant when there is no activity on the account for 12 months. Activities include, but are not limited to, deposits, withdrawals, and contact with The Police Credit Union. To help you avoid a dormant account, please make at least one transaction on your account within 12 months to maintain active status.
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Why do accounts become dormant?
State and federal laws require accounts to be marked dormant after a certain period of inactivity. Inactivity could be a sign of a forgotten account, and we want to protect our members’ money and information by placing certain restrictions to help prevent unauthorized access. You can reactivate your account by reaching out to us and you’ll regain full access to your account.
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How can I prevent my account from being dormant?
To maintain an active status on your account, please remember to make at least (1) one transaction on your account within 12 months.
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What happens if my account is dormant?
Dormant accounts are restricted to prevent unauthorized access to your account. You may not be able to access your account electronically (for example, you'll be unable to log in to Digital Banking) and access to other services may be restricted.
Once your account remains dormant for 3 years, it is considered abandoned and California state law requires us to close your account and transfer your funds to the state. This process is called escheatment.
For residents of other states, please visit the reciprocal state’s unclaimed property website for more information.
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How do I claim the funds that were escheated?
Once your account has been escheated, any funds in those accounts are considered unclaimed property with the state. To retrieve your unclaimed property, you can visit https://www.sco.ca.gov/search_upd.html.
For residents of other states, please visit the reciprocal state’s unclaimed property website for more information.
We're Here to Help
Other ways to connect with us
Call us at 800.222.1391 or find a branch location, by clicking the button below.
Our LocationsMeet with us virtually
Schedule an appointment or meet a member of our Virtual Branch team from your computer, laptop, or mobile device
Visit our Virtual BranchVirtual Branch Hours
Monday - Friday: 10:00 a.m. - 5:00 p.m. PST
Saturday: 9:00 a.m. - 12:00 p.m., 12:30 p.m. - 3:00 p.m. PST
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